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November 20, 2020

Human Resources Manager

About the Company

ZenKey represents an innovative collaboration between the three major U.S. wireless carriers: AT&T, T-Mobile and Verizon. This network-based identity solution uses multiple authentication and authorization factors—including network signals unique to a user’s mobile carrier—to not only verify a user’s device, but also allow service providers to verify a user access request and confirm a unique message related to a transaction or event initiated with a service provider.

ZenKey is an equal opportunity employer. For more info on the company, please visit myzenkey.com.


Atlanta, GA (preferable), otherwise remote home-based office


Market competitive

Job Summary

The Human Resources Manager will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization’s mission and talent strategy, including hiring and interviewing staff, administering pay, benefits, and leave, and developing and administering workforce related policies and practices.

Supervisory Responsibilities

  • Recruits, interviews, hires, trains and provides timely performance feedback for staff in the HR department.
  • Serves as a coach and mentor for other positions in the organization, handles discipline and termination of employees in accordance with company policy.


  • Executes the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. By doing so, partners with the leadership and management to strengthen work relationships, build morale, and increase productivity and retention.
  • Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
  • Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance. Provides HR policy development, guidance and interpretation.
  • Provides support and guidance to management, and other staff when complex, specialized, and sensitive questions and issues arise. Provides guidance and input on business unit restructures, workforce planning and developing alternative labor resources to build capacity or add new capabilities.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Administer and executes routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. Oversees employee disciplinary meetings, terminations, and investigations.
  • Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
  • Analyzes trends and metrics in partnership with ZenKey leadership and the Finance & Administration group to develop solutions, programs and policies, including compensation and benefits; researches and proposes competitive programs to ensure the organization attracts and retains top talent.
  • Creates learning and development programs and initiatives that provide compliance training and internal development opportunities for employees.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Required Skills/Abilities

  • Demonstrated leadership presence and ability to act with integrity, professionalism, and confidentiality.
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, and the workforce practices associated within the business sector ZenKey operates.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Thorough knowledge of employment-related laws and regulations.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.

Education and Experience

  • Seven to ten years of progressively more responsible related experience to develop advanced knowledge of multiple human resource disciplines, including organizational design and change management, employee relations, diversity, compensation practices, performance management, and federal and state respective employment laws.
  • Bachelor’s degree in Human Resources, Business Administration, or related field required.
  • A minimum of three years of managerial experience.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment.

How to Apply

To apply for this position please send your resume/CV and a cover letter to jobs@myzenkey.com