Integrating digital identity to establish trust in healthcare

With drastic leaps in the advancement of the technology, many industries are making the shift to adopt digital identity verification. This shift allows businesses to provide increased security, transparency, and agility. While some industries have been quick to get on board, the healthcare sector has lagged with a reliance on legacy systems. 

It took a global pandemic, along with a need to adapt the way we all live, to kick the healthcare sector into high gear. Medical services and the medical professionals behind them are recognizing the countless benefits that come from going digital. 

We can all agree that there are improvements to be made across healthcare. Going digital and offering remote healthcare services is a good positive step that will benefit each of us.  

Remote healthcare services do present their challenges, however. Leveraging digital identity is just one of the ways that can help the healthcare industry pivot in the right direction. 

The tipping point for change 

One of the first things you do when you go to a new doctor or medical specialist is likely to sit down and fill out a stack of forms. Legacy medical systems rely firmly on the physical collection of data. This data often includes your medical history, contact information, age, family history, and other details that may or may not be related to your visit.  

No one can dispute that it’s important for medical professionals to have access to patient data to ensure better treatment. The concern is that this method of data collection and management has been proven unreliable, time-consuming, and even risky in some cases. There have been many reported cases of security breaches, data loss, and theft. In 2020 alone there was a 25% increase in data breaches seen in the healthcare industry. That is a significant increase that should be raising alarms for those who are in healthcare management.  

Research released by The World Bank point to the benefits of digital identification in healthcare. The path to providing better patient treatment and management, along with better healthcare, is to integrate a secure, inclusive, and responsible way to identify and authenticate each patient. 

 As the healthcare industry continues to embrace digitization, the accurate identification of patients and the protection of sensitive healthcare data can be assured by leveraging the power that digital identity can bring with it. With next-gen authentication tools, digital identification and verification can offer end-to-end identify management, data privacy, and omnichannel security. 

The benefits for healthcare adopting digital identity solutions 

The benefits can be far-reaching, with an impact felt across the healthcare industry as a whole. 

  • Reducing the risks of identity fraud. Most medical facilities have paperwork floating around and management systems that may not secure and protect patient data. With a secure digital solution offering robust protection, patient information is less likely to fall into the hands of would-be identity thieves.  
  • Reducing the risks of inaccurate or incomplete patient history. With that also comes improvements in engagement between healthcare providers and patients. 
  • Better data management, with improved interoperability of patient information. With an identity key that can be used across several systems, healthcare providers can securely share important patient data when it’s needed. Consider how digital identity can provide a doctor with timely and accurate data from several sources. This can potentially reduce the amount of time between patient tests and the right treatment path. In the medical field, timely treatment can be crucial. 

The integration of digital identification solutions can help medical professionals achieve better outcomes for patients. 

Advancing healthcare by leveraging digital identity 

The adoption of a technical approach that leverages digital identity can support an improved patient experience. It can also deliver real cost reductions and data security across the board in healthcare facilities. 

 Mobile identity, also known as phone-centric identity, relies on real-time signals from mobile carriers. This is a robust proxy for both digital identity and trust. Digital identity can eliminate the need for users, patients, in this case, to exchange their private information with each interaction or transaction. The patient experience is improved, complete and accurate data is exchanges, and a bulky identity verification process is streamlined. This offers the boosted security that is needed in a healthcare setting. 

There are some compelling benefits for integrating a digital ID-centric approach when it comes to authentication and identification in a medical setting. 

  • Instant and secure authentication of patient data. 
  • Protection of patients against the potential for medical identity theft.
  • Reduction in operating expenses and related administration costs.
  • Positive experiences for the user and medical professional, with password-free logins and other enhancements. 

 Something interesting to consider is that digital identity authentication and verification can have a very positive effect on ROI. This is accomplished by reducing the operational costs typically seen with older identity verification methods. 

We can probably all agree that advancements and improvements in patient experience are by far the best benefit of digital identity integration. 


Additional resources 

 Looking for more information? Start a conversation with a knowledgeable member of our team!  


Get in Touch

Need tech help or want to leave feedback? Questions about partnerships or employment? Need to make a media inquiry or contact sales?

Let's Talk


Stay up to date on the latest ZenKey news and press releases.

Learn More